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DataVox Recognized by Cisco for Customer Satisfaction Excellence

HOUSTON, June 18 PRNewswire — DataVox announced today that it has achieved the highest distinction a partner can achieve within the Cisco Channel Partner Program, the Customer Satisfaction Excellence award.

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The Customer Satisfaction Excellence distinction is based upon an assessment which includes customer surveys and satisfaction scores for both pre- and post-sales support. Each quarter, Cisco acknowledges the Cisco Certified Partners that have the highest customer satisfaction distinction within each geographic region. DataVox has been recognized by Cisco for Customer Satisfaction Excellence every quarter since Q1 2007.

"I think the reason DataVox earns back-to-back Customer Satisfaction Excellence Awards is because our relationship with our customers doesn't end when the installation is completed," said Steve Ferguson, Vice President of DataVox. "We remain very accessible and even check in periodically to ensure everything is running smoothly and their needs are being met."

Headquartered in Houston, DataVox employs a large, highly-trained team of service technicians and customer service representatives so that customer requests are handled promptly. DataVox's response time for emergency dispatch service is 2 hours or less in the Houston area, while emergency remote service is provided in 30 minutes or less.

About DataVox

Established in 1988, DataVox is a complete communication solution provider, offering businesses the convenience of working with one technology partner to design, coordinate, implement, service, and maintain their telephone and other system components. DataVox services include IP telephony, structured cabling, custom computer telephony integration software, data networking, video conferencing systems, network security solutions and monitoring. Plus, DataVox's award-winning, Houston-based customer service team and maintenance technicians are on call 24 hours a day / 7 days a week. DataVox is Houston's largest, privately-held telecommunications company, offering products and solutions from Cisco, Avaya, Toshiba and AT&T. DataVox is proud to be a Cisco Gold Partner and Avaya Platinum Partner, elite designations awarded only to dealers which pass a rigorous set of criteria. More information regarding DataVox, its products and services is available at http://www.datavox.net/ or by calling 713-881-7107.

Cisco, the Cisco logo, Cisco Systems, and Catalyst are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.

Press Contact: Neil Ferguson DataVox 713-881-7107 neil@datavox.net

SOURCE DataVox

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