Microsoft News

Neudesic Releases NeuGuest Platform for Hospitality Industry

IRVINE, Calif., June 18 PRNewswire — Neudesic, a leading National Systems Integrator and Microsoft Gold Certified Partner, announced today the release of its NeuGuest product. NeuGuest provides the hospitality industry with the ability to gather, analyze, and act upon information in real time, allowing organizations to quickly anticipate and respond to their guests' requests and needs.

Built on the Microsoft Dynamics CRM 4.0 solution, NeuGuest brings a significantly enhanced user experience to this new generation of hospitality software. It provides a comprehensive view of guest behavior and seamless integration between disparate systems via Neudesic's Neuron-ESB, the first industry-recognized Enterprise Service Bus built on the Microsoft software platform. NeuGuest provides an intuitive, dashboard view of the performance of all major hospitality and gaming lines of business.

"NeuGuest is revolutionizing the way the hospitality industry obtains information and interacts with guests," said Darren Gooding, Neudesic's Director of Dynamics, CRM. "Bringing together disparate systems and displaying the compiled data in a clear, complete view allows our customers to use that information to anticipate and exceed guest needs and requests. There is no greater asset to the hospitality industry than the ability to provide the very best guest experience. NeuGuest provides an impactful way to do just that."

"To drive differentiation in the overall experience, hotels need a 360-degree view of guest information throughout their systems — understanding the experience from pre-arrival, to check-in, to in-room services, to on- property purchases," said Sandra Andrews, U.S. hospitality industry solutions director, Microsoft Corp. "Neudesic's NeuGuest hospitality solution, built on the Microsoft Dynamics CRM platform, gives hospitality employees easy and real-time access to integrated guest information — enabling them to anticipate and personalize guest experiences and exceed expectations."

To ensure that this technology is available to organizations of all sizes, NeuGuest is available in both a full enterprise version, or in a series of smaller modules that can be implemented over time. The NeuGuest Platform is also a powerful application for conducting specific, targeted marketing campaigns to both current and potential customers. The product is easy to use and intuitive, with minimal training time required. The NeuGuest system can be accessed by guests through both an on-site kiosk and the hotel website. With the ability to integrate with an organization's legacy systems, such as property management or point of sale, NeuGuest can be deployed rapidly, immediately effecting positive change and providing a better overall guest experience.

About Neudesic

Neudesic is a leading National Systems Integrator and Microsoft Gold Certified Partner with a proven track record of providing reliable, effective solutions based on Microsoft's technology platform. Neudesic's technical and industry expertise empowers enterprises to enhance their technological capacity and respond to business opportunities with a greater level of efficiency. Neudesic was established in 2001 and is headquartered in Irvine, California. Neudesic offers its products and services nationwide with offices located in Austin, Chicago, Denver, Las Vegas, Los Angeles, New York, Philadelphia, Phoenix, San Diego and Seattle, and a global presence based out of India. For more information about Neudesic's products and services, call (800) 805-1805 or visit our website at http://www.neudesic.com or http://www.neuronesb.com.