Envox Worldwide News
Envox CT Connect Wins 2008 CRM Excellence Award from Customer Interaction Solutions Magazine
"We implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said
Envox CT Connect enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower costs by providing out-of-the-box integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, Envox CT Connect value added resellers, system integrators and application developers can easily integrate the intelligent call control features that they need into their existing business applications.
For enterprises with a mix of telephony environments, Envox CT Connect provides a unifying software layer that enables them to deploy applications across their entire company regardless of the PBX or ACDs they have already deployed. This is a valuable capability for organizations that want to leverage at-home agents or to standardize customer service processes across multiple locations. For original equipment manufacturers, independent software vendors, application developers and system integrators looking to expand their reach into the contact center market, Envox CT Connect provides them with the ability to:
— Add telephony features to existing business applications — Support new communication environments such as IP with minimal changes to their existing applications — Expand their business by providing them with ways to enhance existing contact center solutions — Integrate new features and functionality into legacy systems and leverage investment in existing equipment and infrastructure
"Winning Customer Interaction Solutions 2008 CRM Excellence Award is further validation of Envox CT Connect's best-in-class status," said
For more information about Envox CT Connect or to download an evaluation of this award-winning software, please visit http://www.envox.com/software/envox-ct-connect.asp.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)
WIMAX.TMCnet.com — Coming May 2008 For more information about TMC, visit http://www.tmcnet.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company's standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox's hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox's award-winning CTI software. Envox's development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services. For more information, visit http://www.envox.com.
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SOURCE Envox Worldwide
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