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Cisco Systems, Inc. News

Cisco CIO, Rebecca Jacoby to Share Vision of Next-Generation Customer Experience at CONNECTIONS(TM)

DALLAS, May 8 PRNewswire — Parks Associates and CEA(R) today welcomed Rebecca Jacoby, Sr. VP & CIO, Cisco Systems, Inc., who will deliver the opening keynote at CONNECTIONS(TM): The Digital Living Conference and Showcase on June 25, 2008.

CONNECTIONS(TM), June 24-26 at the Santa Clara Convention Center, brings together nearly 1,000 executives to examine all issues critical to the converging digital living industries, including the technologies and businesses specific to customer service management and solutions.

Ms. Jacoby will present "The Next Generation Customer Experience: a CIO's Perspective" at 10:00 a.m. on June 25. Today's business environment requires a transformation in the way we bring together the business and technology architectures. She will discuss the new opportunities inherent in new technologies that will aid in the acceleration of this transformation. The keys to success include the ability to deliver productivity, an improved experience, and expansive growth.

"Total U.S. consumer spending for home technical support services will reach nearly $1 billion by the end of 2011," said Kurt Scherf, vice president and principal analyst, Parks Associates. "This is a critical growth area for the digital living markets, and with the benefit of Rebecca Jacoby's leadership vision, CONNECTIONS(TM) will explore in depth the issues relevant to this sector."

Additional CONNECTIONS(TM) sessions on this topic include: — Metcalfe's Law or Murphy's Law? Customer Support for the Digital Home — Customer Experience Management Success Stories for Digital Lifestyle End User Support, hosted by Peak8 Solutions

Visit http://www.connectionsconference.com for complete agenda. For information about CONNECTIONS(TM), contact sales@parksassociates.com or call 972-490-1113.

About CONNECTIONS(TM)

Hosted by leading research firm Parks Associates, CONNECTIONS(TM) is the premier executive conference and showcase focused on the market developments and growth factors for digital lifestyle solutions. Topics include IPTV and "TV 2.0," bundled services, consumer storage, mobile applications and content, social and digital media, and home and lifestyle management.

Produced in partnership with the Consumer Electronics Association (CEA(R)), CONNECTIONS(TM) hosts nearly 1,000 executives developing advanced products and services for consumers.

http://www.connectionsconference.com http://connectionsconference.blogspot.com Contact: Chelsey Tyson Parks Associates 972-490-1113 Email: Chelsey@parksassociates.com

SOURCE Parks Associates

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