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Local Matters Expands Relationship with Fonecta Group in Finland
DENVER-(Business Wire)-July 1, 2008 - Local Matters has been awarded a contract from the Fonecta Group in Finland to integrate its already installed FlexiQ platform with Fonecta Group's new IP-based switching platform. The integration is underway and should achieve production status later this year.
"Local Matters' FlexiQ platform has proven to be an effective solution for our DA agents. As we upgrade to an IP-based switching platform we want to maintain this advanced agent-facing environment to ensure our agents have the resources to offer our customers the highest quality of service," said Lauri Kangaslahti, director, Fonecta.
The integrated FlexiQ offering, including the FlexiStation Directory Assistance (DA) services operator workstation will continue to provide Fonecta's agents with access to advanced customer information and utilizes the FlexiSearch engine. FlexiSearch is a directory data search engine enabling DA service providers to aggregate, manage and search both traditional and enhanced directory data from multiple sources. The application includes a variety of features designed to optimize high-speed, high-volume environments and support enhanced DA services, such as integrated movie and entertainment listing, driving directions and maps, and traffic conditions.
"The integration of the Local Matters' FlexiQ platform into Fonecta's new IP-based switching platform reinforces its ability to provide excellent customer service and agent productivity in a wide variety of operating environments," said John Kemp, executive vice president for Local Matters.
Currently 23 customers in 13 countries use the FlexiQ platform and related offerings from Local Matters.
About Fonecta
Fonecta is the market-leading directory service company in Finland. Through Fonecta's great variety of services contact information can be found regardless of time, place or the communication device at hand.
Some of Fonecta's best-known services are the Phone Books, 02 02 02 and 118 directory assistance services, as well as Internet-based Fonecta Finder. Fonecta's services are altogether used more than 1.5 million times each day. Currently Fonecta has nearly 900 employees in ten locations in Finland. Fonecta Group's turnover in Finland reached approximately 160 million euros in 2007. Fonecta Group belongs to a pan-European directory services company European Directories SA, which in addition to Fonecta Group consist of De Telefoongids, De Gule Sider, Lokaldelen, Herold and Mediatel Group as well as TDC Directories. European Directories SA operates in the Netherlands, Finland, Austria, the Czech Republic, Slovakia, Denmark and Sweden, among other countries. www.fonecta.com
About Local Matters
Local Matters, Inc. is a media technology solutions provider and specialized online media publisher, focused on the local search industry. It offers solutions that enable consumers to search for local content on the Internet and through voice-based directory assistance. Local Matters owns and operates a network of thousands of locally oriented websites with content directed at consumers seeking extensive information about specific local shopping or planning activities. Local Matters delivers its media technology solutions to 22 Yellow Pages publishers in 14 countries, and 23 directory assistance service providers in 13 countries. Visit the company at www.localmatters.com.
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