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Cognera Redefines Partner Role in Utilities BPO at CS Week 2008
SAN ANTONIO-(Business Wire)-May 19, 2008 - Cognera, a leading provider of Business Process Outsourcing (BPO) Solutions for North American Utilities, announced today that it will bring a fresh perspective on Meter-to-Cash Business Process Outsourcing (BPO) solutions to the CS Week conference taking place in San Antonio, TX, May 19-22. The company has reason to celebrate the adoption of their model as evidenced by winning the Forbes Excellence Awards in Outsourcing as the 'Best BPO in 2008'.
Cognera believes that the true success to BPO is partnership, whereby utilities retain and maintain the end user relationship their customers.
"We understand how difficult it is for many utilities to hand over their customer care function to a third party provider despite traditional outsourcing ROI like cost savings and improved operations," said Kate Joslyn, President and CEO of Cognera. "Our approach is unique in that we take over non critical functions and ensure that our utility clients retain the end-user customer relationship. This is a significant concern of utilities looking to outsource and we address this sensitivity head on."
Cognera will be actively voicing their thought leadership on BPO at the CS Conference through a number of channels including a joint speaking slot with their customer, ENMAX on Thursday, May 22 from 14:30-15:30. This session, entitled "Complex Billing Methodologies in a Deregulated Market: ENMAX Energy Marketing" will discuss how complex business requirements and personalized customer needs for Commercial & Industrial customers are supported by a flexible CIS and billing system/service model via an outsource software/service provider, to gain competitive advantage in a deregulated market.
For more information about meeting with Cognera at CS Week 2008, contact Juliet Shavit at jshavit@smartmarkusa.com or call 215-504-4272.
About Cognera Corp
Headquartered in Calgary, Alberta, Canada, Cognera is a leading provider of settlement and retail billing solutions for competitive energy retailers and regulated utilities using a combined Business Process Outsourcing and Software as a Service model. Cognera delivers a unique and modular software solution that manages complex billing processes, while allowing clients to retain access to their core customer data. Additionally, they offer business intelligence and consulting services to assist with risk mitigation, process mapping, project management, and industry assessment. Through outsourcing billing and support solutions, Cognera clients can focus on core strengths, achieve financial goals, and effectively deal with dynamic technology. For more information, please visit www.cognera.com.
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