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Black Box(R) Adopts NEC's UC for Business as Preferred UC Solution
IRVING, Texas-(Business Wire)-February 13, 2008 - NEC Unified Solutions, Inc., a global leader in enterprise business communications, today announced that Black Box Network Services, one of NEC Unified's largest associates, is now using and selling UC for Business (UCB), a single-server unified communications application for small and mid-sized businesses.
"UCB allows us to consolidate several different unified communications applications down to a single-server solution and benefit from a robust set of features that normally are reserved for a large enterprise UC solution," said Paul Anthony, vice president of Black Box Network Services. "In addition, because we like to use the solutions we sell, our sales force is now armed with UCB expertise based on first-hand knowledge."
Black Box, which has achieved elite Triple Diamond Associate status in the NEC Alliance Performance Program, is utilizing multiple UCB features for maximum value. These include unified messaging for voicemail and e-mail in a single inbox; rich presence for the ability to view detailed status information for employees; a host of contact center management applications, such as faxing, auto attendant, SMS and chat, auto call distributor (ACD), call monitoring and call recording; and mobility features to allow employees working remotely to remain connected to vital resources.
"NEC applauds Black Box Network Services approach to arming their sales force with UCB," said Larry Levenberg, vice president and general manager of NEC Unified Solutions. "We agree that UCB will allow businesses to streamline their communications and improve productivity, so demonstrating that with your own organization is a powerful sales tool."
The UCB solution at Black Box also includes an integrated, customized IVR application that allows Black Box technicians to call in to a toll-free line and log billable hours spent in the field. The automated process can help save valuable time and resources.
UCB offers scalability and enhanced communication functionality by combining NEC's world-class call center features with unified messaging, mobility and desktop telephony applications. With these features, UCB can help improve the management of SMB communications through a customizable desktop application that can seamlessly integrate with Microsoft(R) Outlook(R). Whether used as a stand-alone application or integrated with Outlook, the user interface can enable increased productivity and enhanced collaboration across the entire organization.
For information about NEC's unified communications, IP voice, mobility solutions, managed and professional services and more, visit www.necunified.com.
For more information about Black Box, visit www.blackbox.com.
For more information about NEC Unified Solutions, visit www.necunified.com.
NEC is a registered trademark of NEC Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
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