News
Oil, Pharmaceutical, Health Insurance, Managed Care, Utilities and Tobacco Top the List of Industries That Many People Think Need More Regulation
ROCHESTER, N.Y.-(Business Wire)-November 1, 2007 - Some industries are perceived as much more honest and trustworthy than others. Industries that are considered trustworthy tend to be ones that most people feel should not be more regulated. Those that are not considered trustworthy tend to be the ones people think should be more regulated.
Small majorities of U.S. adults think three industries should be more regulated than they are now: the oil industry (53%), pharmaceuticals and drug companies (53%), and health insurance companies (52%). Pluralities of Americans believe managed care companies, such as HMOs (45%), electric and gas utilities (41%) and tobacco companies (41%), should have more regulation. Just 15 percent or less of all adults believe that statements made by companies in these six industries are "generally honest and trustworthy." Tobacco (3%), oil (3%), managed care (5%), and health insurance companies (7%), are the industries least trusted.
The lowest percentages of people want to see supermarkets (9%), computer hardware and software companies (both 9%), online retailers (13%), banks (20%), and car manufacturers (22%) more strongly regulated.
These are some of the results of a Harris Poll of 2,565 U.S. adults surveyed online by Harris Interactive(R) between October 9 and 15, 2007.
Differences Since Last Year
Over the past year, there has been a shift towards favoring more regulations. Of the 17 industries on our list, only two have not seen an increase in the proportion of adults who want to see them more heavily regulated: online retailers, which stayed the same as last year, and oil companies, which dropped one point (from 54% to 53%).
The two industries that increased the most are ones that have been in the news with issues during the past year. Packaged food companies went from 19 percent of U.S. adults believing they should be more regulated in 2006 to 30 percent this year - an increase of 11 points. Much of this increase is most likely due to the many food recalls that occurred in the past months. Airlines also experienced a big increase from last year as the numbers believing they should be more regulated increased 9 points (from 21% to 30%).
Changes over the Last Five Years
While the numbers may have gone up over the past year, the proportions of adults who want to see more regulations have mostly declined over the last five years. The biggest declines over five years are for:
— Managed care such as HMOs (down 15 points from 60% to 45%);
— Health insurance (down 7 points from 59% to 52%);
— Life insurance (down 7 points from 35% to 28%).
On the other hand, since 2003, four industries have seen modest increases the percentage of adults who want stronger regulation of these: packaged food companies (up four points); oil companies, computer hardware companies and supermarkets (each up 1 point).
So What?
Industry reputations are affected by experience, word of mouth and the media. What a few companies do can impact an entire industry. While not all airlines had people stranded on the tarmac for hours, those that did made it into the news - and people's perceptions of the industry as a whole changed. When this perception changes, and the trust an industry may have is broken, the consumer looks to one group to step in to improve things - the government and government regulation. TABLE 1 INDUSTRIES THAT SHOULD BE MORE REGULATED - TREND "Which of these industries do you think should be more regulated by government - for example for health, safety or environmental reasons - than they are now?"
Base: All Adults -0- *T Change 2003 2004 2005 2006 2007 2003-2007 —— —— —— —— —— ————- % % % % % % —————————————————- —— —— —— —— —— ————- Oil companies 52 48 55 54 53 +1 —————————————————- —— —— —— —— —— ————- Pharmaceutical and drug companies 57 55 51 48 53 -4 —————————————————- —— —— —— —— —— ————- Health insurance companies 59 56 46 48 52 -7 —————————————————- —— —— —— —— —— ————- Managed care companies such as HMOs 60 55 43 41 45 -15 —————————————————- —— —— —— —— —— ————- Electric and gas utilities n/a n/a 43 38 41 n/a —————————————————- —— —— —— —— —— ————- Tobacco companies 44 42 36 38 41 -3 —————————————————- —— —— —— —— —— ————- Hospitals 35 35 28 28 33 -2 —————————————————- —— —— —— —— —— ————- Airlines 31 27 26 21 30 -1 —————————————————- —— —— —— —— —— ————- Packaged food companies 26 24 17 19 30 +4 —————————————————- —— —— —— —— —— ————- Life insurance companies 35 34 26 24 28 -7 —————————————————- —— —— —— —— —— ————- Telephone companies 30 31 26 23 25 -5 —————————————————- —— —— —— —— —— ————- Car manufacturers 24 24 24 19 22 -2 —————————————————- —— —— —— —— —— ————- Banks 21 20 19 17 20 -1 —————————————————- —— —— —— —— —— ————- Online retailers n/a n/a 14 13 13 n/a —————————————————- —— —— —— —— —— ————- Computer software companies 11 9 8 7 9 -2 —————————————————- —— —— —— —— —— ————- Computer hardware companies 8 8 7 7 9 +1 —————————————————- —— —— —— —— —— ————- Supermarkets 10 8 6 6 9 -1 —————————————————- —— —— —— —— —— ————- None of these 20 20 25 23 19 -1 —————————————————- —— —— —— —— —— ————- *T
Note: multiple-response question n/a = industry not asked about that year TABLE 2 INDUSTRIES THAT ARE GENERALLY HONEST AND TRUSTWORTHY - TREND "Which of these industries do you think are generally honest and trustworthy - so that you normally believe a statement by a company in that industry?"
Base: All Adults -0- *T Change 2003 2004 2005 2006 2007 2003-2007 —— —— —— —— —— ————- % % % % % % —————————————————- —— —— —— —— —— ————- Supermarkets 40 42 39 34 32 -8 —————————————————- —— —— —— —— —— ————- Banks 35 40 34 31 30 -5 —————————————————- —— —— —— —— —— ————- Hospitals 34 35 34 28 28 -6 —————————————————- —— —— —— —— —— ————- Computer software companies 22 25 22 23 17 -5 —————————————————- —— —— —— —— —— ————- Computer hardware companies 27 29 27 20 18 -9 —————————————————- —— —— —— —— —— ————- Electric and gas utilities n/a n/a 14 14 15 n/a —————————————————- —— —— —— —— —— ————- Airlines 20 22 17 16 11 -9 —————————————————- —— —— —— —— —— ————- Packaged food companies 23 23 21 14 12 -11 —————————————————- —— —— —— —— —— ————- Car manufacturers 14 18 13 9 11 -3 —————————————————- —— —— —— —— —— ————- Pharmaceutical and drug companies 13 14 9 7 11 -2 —————————————————- —— —— —— —— —— ————- Online retailers n/a n/a 16 11 10 n/a —————————————————- —— —— —— —— —— ————- Life insurance companies 11 15 10 11 10 -1 —————————————————- —— —— —— —— —— ————- Telephone companies 12 13 11 10 10 -2 —————————————————- —— —— —— —— —— ————- Health insurance companies 7 9 9 7 7 0 —————————————————- —— —— —— —— —— ————- Managed care companies such as HMOs 4 5 5 4 5 +1 —————————————————- —— —— —— —— —— ————- Oil Companies 4 4 3 3 3 -1 —————————————————- —— —— —— —— —— ————- Tobacco companies 3 4 4 2 3 0 —————————————————- —— —— —— —— —— ————- None of these 37 32 37 40 44 +7 —————————————————- —— —— —— —— —— ————- *T
Note: multiple-response question n/a = industry not asked about that year
Methodology
This Harris Poll(R) was conducted online by Harris Interactive among a total of 2,565 adults October 9 and 15, 2007. Figures for age, sex, education, region and Internet usage were weighted where necessary to bring them into line with their actual proportions in the population. Propensity score weighting was used to adjust for respondents' propensity to be online.
All sample surveys and polls, whether or not they use probability sampling, are subject to multiple sources of error which are most often not possible to quantify or estimate, including sampling error, coverage error, error associated with nonresponse, error associated with question wording and response options, and post-survey weighting and adjustments. Therefore, Harris Interactive avoids the words "margin of error" as they are misleading. All that can be calculated are different possible sampling errors with different probabilities for pure, unweighted, random samples with 100% response rates. These are only theoretical because no published polls come close to this ideal.
Respondents for this survey were selected from among those who have agreed to participate in Harris Interactive surveys. The data have been weighted to reflect the composition of the adult populations of the respective countries. Because the sample is based on those who agreed to participate in the Harris Interactive panel, no estimates of theoretical sampling error can be calculated.
These statements conform to the principles of disclosure of the National Council on Public Polls.
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About Harris Interactive
Harris Interactive is the 13th largest and one of the fastest-growing market research firms in the world. The company provides innovative research, insights and strategic advice to help its clients make more confident decisions which lead to measurable and enduring improvements in performance. Harris Interactive is widely known for The Harris Poll, one of the longest running, independent opinion polls and for pioneering online market research methods. The company has built what it believes to be the world's largest panel of survey respondents, the Harris Poll Online. Harris Interactive serves clients worldwide through its North American, European and Asian offices, and through a global network of independent market research firms. More information about Harris Interactive may be obtained at www.harrisinteractive.com.
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