State of Florida, Department of Health Purchases Concenex Unified Customer Interaction Platform, “Montage™”
SUNRISE, Florida-(Business Wire)-January 5, 2009 - Concenex, a leading provider of call center solutions, announces the State of Florida, Department of Health has selected “Montage™”, the company’s unified customer interaction and communications platform.
The State of Florida, Department of Health mission is to promote, protect and improve the health of all people in Florida. When asked why they chose Concenex, Jose Valenzuela, DCSS Manager said, “Montage is a tool that we can use to improve patient interactions and we’ll also be able to use it internally for our MIS help desks to improve communications.” Jose adds, “We’re really looking forward to using the IVR application to automate our manual paper surveys, it’s very powerful. We’re pretty selective, especially when it comes to monthly services but this is a really good price and we don’t have to maintain anything.”
About The State of Florida, Department of Health
Our vision is for a healthier future for the people of Florida and from this we derive our mission to promote, protect and improve the health of all people in our great State. We value Excellence, Commitment to Service, Accountability, Empowerment, Integrity, Respect and Teamwork by encouraging active collaboration to solve problems, make decisions, and achieve common goals. Learn more about us at: http://www.doh.state.fl.us/.
About Concenex
Concenex is a leading provider of packaged, integrated contact center solutions for On-Demand, Hosted and Customer Premise environments. Concenex’ unified platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs. Concenex accomplishes this through the integration of state-of-the-art technologies that provide a blend of tactical and strategic elements that are unique in the contact center industry. Since 1999 Concenex has been providing call center software and services to Fortune 100 and 2500 corporations and small to mid-size enterprises. Concenex is a privately held, venture backed company. Please visit us at www.concenex.com.
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