John Q. Hammons’ Embassy Suites® Charlotte/Concord Golf Resort, Spa & Conference Center’s Lasting First Impression Results in Spirit Award
CONCORD, N.C. & SPRINGFIELD, Mo.-(Business Wire)-December 22, 2008 - Guest Service Agent Brittney Carpenter is recognized as a natural at greeting guests at John Q. Hammons’ award-winning Embassy Suites® Charlotte/Concord Golf Resort, Spa & Conference Center in North Carolina. Guests describe her as having an infectious smile, glowing personality, and that go-the-extra-mile attitude. It’s no surprise that Carpenter is the latest recipient of the Spirit of Embassy Award, which recognizes exemplary hotel associates that go out of their way to make a difference for the Embassy Suites Hotels brand comprised of nearly 200 properties. It’s also no wonder that with passionate employees like Carpenter, the Embassy Suites Charlotte/Concord Golf Resort, Spa & Conference Center secured Embassy Suites’ Sales Team of the Year Award earlier this year after one year of operation. The luxury facilities are owned and managed by Springfield, Mo.-based John Q. Hammons Hotels & Resorts (www.jqhhotels.com), the nation’s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites.
Now Carpenter has even more to smile about. As winner of the Spirit of Embassy Award, she received a celebration in her honor at the hotel; a $350 check; a special lapel pin; recognition throughout the Embassy Suites, Hilton and John Q. Hammons brands; and a Spirit Award poster and plaque highlighting her achievement.
Hotel General Manager Terry Crawford recognized Carpenter’s optimistic, energetic approach to her job as an inspiration to staff and guests alike. “Brittney just doesn’t have a bad day. She is sincere in her quest to make guests feel special by anticipating their needs. She is a stellar example of how we as brand representatives effectively deliver on the John Q. Hammons promise of exceptional service,” Crawford said.
Property Information
The 308-suite golf resort, spa and adjoining 80,000-gross-square-foot conference center overlook the area’s premier municipal course at Rocky River Golf Club, also managed by John Q. Hammons Hotels & Resorts, and are located minutes from the popular Concord Mills Mall and NASCAR hot-spot Lowe’s Motor Speedway. The Embassy Suites Charlotte/Concord is the official hotel of the speedway. In addition to beautifully decorated suites with amenities to make guests feel at home, guests and local residents can enjoy the upscale, casual fare at Rocky River Grille lounge and restaurant, with its signature items such as Three Finger Pork Chop and Southern Sushi. Caffeina’s Internet Café, located in the open garden atrium of the hotel, is a great place to relax and enjoy a coffee. With a variety of full-service spa treatments, the hotel’s Spa Botanica pampers guests and Charlotte/Concord residents alike. The hotel offers 24-hour room service, same-day dry cleaning, complimentary cooked-to-order breakfast and a nightly Manager’s Reception® with complimentary beverages. Other features include a fitness center, indoor pool and sundeck. To make a reservation, please call (704) 455-8200, go online to www.embassysuitesconcord.com, or contact your travel agent. The Embassy Suites Charlotte/Concord Golf Resort, Spa & Conference Center also can be booked under the following GDS codes: Amadeus CLT540, Sabre 28002, Apollo 30973 and Worldspan 5599.
Area Information
Known as the heart of NASCAR country, Concord, N.C., provides fun and excitement for thousands of racing enthusiasts and newcomers to the sport each year. Additionally, Concord Mills Mall, the shopping entertainment destination of the Carolinas and second most popular visitor attraction in North Carolina, offers world-class shopping at over 200 stores. Visitors can also tour underground tunnels, pan for gold and watch an ore-crushing stamp mill in action at Reed Gold Mine, where Conrad Reed made the first American gold discovery in 1799. The city of Concord takes great pride in its historic downtown area with shopping, restaurants, coffee houses, historic sites, beautifully restored Victorian homes and seasonal historic home tours. With a history that dates back over 200 years, the city boasts a unique atmosphere of both modernization and heritage.
About Embassy Suites Hotels
Founded in 1984, Embassy Suites Hotels defines the upscale, all-suite segment and today has nearly 200 hotels, with an additional 60 in the pipeline. With spacious two-room suites, engaging team members and an inviting atrium environment, guests are allowed to put their feet up and feel right at home. To learn more, visit www.embassysuites.com.
Hilton Hotels Corporation is the leading global hospitality company, with more than 3,000 hotels and 500,000 rooms in 74 countries, with more than 135,000 team members worldwide. The company owns, manages or franchises some of the best known and highly regarded hotel brands including Hilton®, Conrad® Hotels & Resorts, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton® and The Waldorf=Astoria Collection™.
About John Q. Hammons Hotels & Resorts
Springfield, Mo.-based John Q. Hammons Hotels & Resorts is the nation’s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites, including: Embassy Suites Hotels, Renaissance, Marriott, Radisson, Residence Inn, Homewood Suites by Hilton, Holiday Inn and Courtyard by Marriott brands. With 80 hotels strategically located near demand generators, such as state capitals, universities, airports, corporate headquarters or office parks in secondary and tertiary markets, John Q. Hammons Hotels & Resorts’ properties are dominant in their markets. Over the course of his impressive 50-year career in the hotel business, Mr. John Q. Hammons has developed 206 hotels. For more information about John Q. Hammons Hotels & Resorts, please visit the company’s Web site at www.jqhhotels.com.
Editor’s note: Photos from the Spirit of Embassy Award celebration are available on request.
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