Research and Markets: Get Proactive with the Australia & New Zealand Contact Centre Industry Benchmarking Reports 2009
DUBLIN-(Business Wire)-September 28, 2009 - Research and Markets(http://www.researchandmarkets.com/research/dffe10/australia_new_ze) has announced the addition of the "Australia & New Zealand Contact Centre Industry Benchmarking Reports 2009" report to their offering.
This report includes benchmark tables comparing various indicators across contact centres: <20 seats, 20-49 seats, 50-99 seats & 100+ seats.
Industries covered: Finance, Bank & Insurance, Information Technology, Teleco/Utilities, Government/Education/Health, Transport/Freight, Manufacturing, Business Services, Retail/ Wholesale, Contact Centre Outsourcer, Tourism/Hospitality.
Key Topics Covered:
- Industry Profile
- Finance & Budgets
- Contact Handling
- Channel Volumes
- Type of Contact Centre
- Volume of Transactions Via (mean)
- Agent Call Handling
- Customer Complaints
- Profile
- Absenteeism
- Agent Turnover & Retention
- Tenure of Staff Leaving the Centre
- Training
- Telework
- Remuneration & Incentives
- Quality Assurance
- KPI's & Quality Assurance
- KPI's (actual performance) (mean)
- Current Usage
For more information visit http://www.researchandmarkets.com/research/dffe10/australia_new_ze
 |
 |
 |
|
||
 |
|
 |
|
||
Search Our News Using Google Search
Can't find what you want? Try using Google:
