FORTUNE Top 50 Company Renews Relationship Management Contract with Convergys
CINCINNATI-(Business Wire)-September 28, 2009 - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today a FORTUNE Top 50 telecommunications company has renewed its longstanding contract for Convergys’ Smart BSS solutions portfolio.
Convergys estimates the value of this three-year contract extension to be approximately $72 million.
Convergys will continue to provide data processing, application support, and development for billing applications, which are highly customized and processed in one of Convergys’ state-of-the-art data centers, for this client under a managed services agreement.
For this leading communications company, the ability to have efficient management of its billing systems, while simultaneously controlling cost, maintaining consistency, and ensuring business continuity, prompted the continuation of its relationship with Convergys for another three-year term.
“This longstanding client recognizes that Convergys has the ability to meet and exceed its expectations based on our strong knowledge of its business and core applications,” said Bob Lento, president of Information Management at Convergys. “This contract renewal is a demonstration of the superior service experience, expertise, and advanced technology Convergys provides to this industry-leading client, and we look forward to continuing our mutually-beneficial relationship.”
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10 communications companies.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources:
Read Convergys’ Blog on BSS Solutions
Follow Convergys on Twitter
Download Convergys’ Smart BSS Solutions Brochure
Receive Convergys news releases E-Mail
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