Endeca Customer eBags.com Wins 2009 Multichannel Merchant Award
CAMBRIDGE, Mass.-(Business Wire)-September 24, 2009 - Endeca Technologies, Inc., a search applications company, today announced that its customer eBags.com, received the 2009 Multichannel Merchant (MCM) Gold Award for Consumer Specialty Products. Endeca’s search and Guided Navigation® are key components of eBags’ online shopping experience, which allows customers to browse through over 40,000 bags and accessories (by brand, type, size, and price), millions of customer reviews, and over 240 videos to quickly find and purchase desired items. The global online retailer received the honor during the 24th Annual MCM Awards, and is profiled in the September 2009 issue of Multichannel Merchant.
“We know the types of bags shoppers are looking for and Endeca knows the way people search and navigate,” said Peter Cobb, senior vice president and co-founder of eBags.com. “By putting those two elements together, we have an ideal combination that’s driving a greater, more sophisticated customer experience. Since launching Endeca, eBags’ conversion rates have doubled and our partnership is certainly one of the big reasons we continue to be recognized as an innovator by thought leaders including, the editorial team at Multichannel Merchant.”
eBags is one of the largest and most recommended handbag and accessory stores in the world and strives to service customers in a way that provides greater shopping ease and selection than any of its online competitors. Driven by a keen customer-centric focus, eBags has become an innovative leader in online selling strategies. The company was one of the first to successfully employ the drop-ship business model and it has mastered the utilization of customer feedback on its site, with more than 1.8 million unbiased reviews. eBags also hosts On the Streets, a ‘never been done before’ kind of online boutique that showcases 70-plus emerging handbag designers and allows customers to meet new designers through video and a personal interview Q & A format.
“eBags is a perfect example of how an innovative organization is leveraging the latest advancements we’ve made in search and information access to engage their online audiences with a highly dynamic, interactive user experience,” said John Andrews, vice president, solutions marketing and product management at Endeca. “Peter and the eBags team exemplify the ideal partner, one that aspires to push the user experience in completely new directions while always focusing on new opportunities for competitive differentiation.”
For more information on how customers like eBags are deploying Endeca, view our Retail Demo.
About eBags.com
eBags is the world's leading online retailer of luggage, handbags, business cases, backpacks and accessories for all lifestyles. With over 10 million bags sold and 1.8 million unbiased customer reviews, eBags features more than 40,000 products from over 520 brand names such as Vera Bradley, Samsonite, Tumi, The North Face, Dakine, JanSport, Kenneth Cole, Kathy Van Zeeland, kate spade, Fossil, and Nike. eBags is a proud supporter of the fight against breast cancer and donates 10% of the retail price of each pink product towards breast cancer research, education, screening and treatment. For more information on eBags, please visit http://www.ebags.com.
About Endeca
Endeca is a leading provider of search applications. Search applications built on Endeca’s technology deliver the clearest visibility into information, driving hundreds of millions of dollars in cost savings and increased revenue for our customers. Powering these solutions is Endeca’s Information Access Platform, a major enterprise search innovation based on a fundamentally new architecture for building high-ROI applications that let users access any data from anywhere any way they need it. With this improved information visibility, customers make better choices, and employees better decisions. More than 250 million end users around the world access information through Endeca solutions, which are in use at more than 600 leading organizations including: ABN AMRO, Boeing, Cox Newspapers, the U.S. Defense Intelligence Agency, Dell, Ford Motor Company, Hyatt, IBM, John Deere, the Library of Congress, Texas Instruments, and Walmart.com.
Headquartered in Cambridge, Mass., Endeca has operations in North America, Europe, and Asia. For more information: endeca.com or info@endeca.com.
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